Unified inbox
WhatsApp threads beside email, web chat, and voice — assign, escalate, or let AI handle.
Two-way WhatsApp your team and AI can run together
Connect your WhatsApp Business number, sync approved templates, reply in the unified inbox, and launch broadcasts — session messages inside 24 hours, templates when you need to reach customers proactively.
- Template sync
- AI auto-reply
- Campaigns & drips
WhatsApp Business on CoPulse
Guided setup for WABA linkage, webhooks, and templates — then inbox, CRM, and campaigns on the same customer timeline.
WABA & number provisioning
Link your WhatsApp Business Account, connect your sender number, and configure inbound webhooks.
Template sync & approval
Submit and sync message templates for Meta approval — use them in campaigns and automated replies.
Session & template sends
Free-form replies inside the customer care window; approved templates for outbound beyond 24 hours.
What you can do on WhatsApp
Inbound support, outbound growth, and AI — on one channel.
AI agent auto-reply
Agents respond when no human is available — with handoff to your team when needed.
Broadcast campaigns
Template-based broadcasts with audience targeting and wallet cost previews.
Drip sequences
Multi-step nurture flows with waits and follow-up WhatsApp messages.
CRM & pipeline
Every WhatsApp contact tied to deals, stages, and activity in Customers.
Wallet pricing
Per-message debits by country and category — transparent before you send.
Why WhatsApp wins for customer engagement
Your customers already live on WhatsApp. The teams that respond fastest — with AI handling volume and humans closing high-intent threads — win the sale before competitors reply.
- 98% open rates Messages get read; email and SMS can't match reach in India and MENA.
- Two-way conversations Qualify, negotiate, and support in the same thread customers prefer.
- Template + session model Free-form replies in the 24h window; approved templates for proactive outreach.
- One wallet, transparent cost Preview spend by country and category before every broadcast.
WhatsApp plays that drive revenue
Programs teams launch in the first week on CoPulse.
Inbound lead qualification
Buyer messages about a listing or product. AI captures budget, location, and timeline — broker gets a hot lead notification with scored context.
Template broadcast + reply handling
Send approved templates to a CRM segment. AI handles "yes, tell me more" replies; humans close high-value conversations.
Post-purchase support
Order updates, delivery ETAs, and return requests in WhatsApp — tickets open automatically when AI can't resolve.
Works with the CoPulse platform
WhatsApp is one channel in a unified customer engagement stack.
Inbox
Reply, assign, and escalate WhatsApp threads with your team.
Explore inbox →Campaigns & drips
Template broadcasts and nurture sequences on WhatsApp.
Explore campaigns →AI agents
Qualification, FAQ, and scheduling bots on your WhatsApp line.
Explore AI agents →Pipeline & CRM
Leads from WhatsApp flow into your deal pipeline automatically.
Explore pipeline →Put WhatsApp at the center of your customer engagement
Connect your number, sync templates, and ship your first AI agent in minutes.
Get started free