All conversations
Unified thread list across every connected channel.
Every conversation. Every channel. One desk.
WhatsApp, email, web chat, voice, and social messaging in a single queue — including Instagram and Facebook DMs and post comments. Triage with your team, let AI handle routine threads, and escalate when it matters.
- Unified threads
- AI + human handoff
- SLA & performance
Built for real-time customer engagement
Filtered views, channel-specific tools, and workload metrics — so growing teams stay on top of every thread.
Smart queues
All conversations, assigned to me, AI handled, and needs attention — each a focused view.
Live voice in the inbox
Active and recent phone calls with live indicators and voice AI handoff controls.
Tickets & SLAs
Support cases linked to threads, plus response-time and team performance dashboards.
Inbox capabilities
Everything your support and sales desk needs in one place.
Assigned to me
Threads claimed for human follow-up — nothing slips between teammates.
AI handled
Review bot-resolved threads and take over when needed.
Needs attention
Escalations and urgent threads surfaced automatically.
Omnichannel view
Cross-channel history for a single customer in one context.
Team & project filters
Scope the queue by workspace project and team.
How omnichannel inbox works
Connect channels once, route every message through one queue, and let AI handle volume while your team focuses on conversations that close deals or save customers.
- Connect channels WhatsApp, email, web chat, voice, Instagram, and Facebook (DMs and post comments) into one project.
- Route & assign Smart queues surface urgent threads; teammates claim or get assigned automatically.
- Let AI respond Agents answer FAQs, reply to Meta post comments when those channels are connected, and qualify leads; humans take over with full thread context.
- Measure & improve SLAs, response times, and AI vs human resolution in one dashboard.
Scenarios your desk runs every day
Real workflows — not feature checklists.
Hot lead on WhatsApp at 9pm
AI qualifies budget and timeline, books a demo slot, and creates a CRM deal — your rep gets a morning briefing with full chat history.
Angry customer emails + messages
Thread merges email and WhatsApp on one contact. Ticket opens automatically, SLA timer starts, and a senior agent is notified.
After-hours voice call
Voice AI answers, captures intent, and either resolves or schedules callback — the transcript is waiting in the inbox when your team arrives.
Inbox connects to everything else
The inbox is the nerve center — CRM, campaigns, and AI agents plug in around it.
AI agents
Auto-reply, qualify, and escalate — with observability on every run.
Explore AI agents →Pipeline & CRM
Every thread tied to contacts, deals, and pipeline stages.
Explore pipeline →Campaigns & drips
Replies from campaigns land back in the same inbox queue.
Explore campaigns →Your highest-volume channel — templates, AI, and team replies in one place.
Explore WhatsApp →Stop juggling five inboxes
Connect your channels once and give every teammate a single place to reply, assign, and escalate.
Get started free