All conversations
Unified thread list across every connected channel.
Omnichannel Inbox
Every conversation. Every channel. One desk.
WhatsApp, email, web chat, voice, and social messaging in a single queue — triage with your team, let AI handle routine threads, and escalate when it matters.
- Unified threads
- AI + human handoff
- SLA & performance
Built for real-time customer engagement
Filtered views, channel-specific tools, and workload metrics — so growing teams stay on top of every thread.
Smart queues
All conversations, assigned to me, AI handled, and needs attention — each a focused view.
Live voice in the inbox
Active and recent phone calls with live indicators and voice AI handoff controls.
Tickets & SLAs
Support cases linked to threads, plus response-time and team performance dashboards.
Inbox capabilities
Everything your support and sales desk needs in one place.
Assigned to me
Threads claimed for human follow-up — nothing slips between teammates.
AI handled
Review bot-resolved threads and take over when needed.
Needs attention
Escalations and urgent threads surfaced automatically.
Omnichannel view
Cross-channel history for a single customer in one context.
Team & project filters
Scope the queue by workspace project and team.
Stop juggling five inboxes
Connect your channels once and give every teammate a single place to reply, assign, and escalate.
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