Approved templates
Library holds RCS templates. Unapproved copy does not go out as a campaign.
Branded RCS in the native messages app, on the same inbox
RCS is live on CoPulse through Dotgo (RBM hub). Submit brand profile and logo, wait for agent creation and verification, then send approved templates. Campaigns can check reachability after the agent is launched. Replies land in the omnichannel inbox with WhatsApp and email.
- Dotgo RBM hub
- Approved templates
- Reachability check
How RCS differs from SMS and WhatsApp
RCS is branded rich messaging in the default SMS app where the carrier and device support it. It is not a substitute for WhatsApp session chat, and it is not SMS (MSG91, DLT text).
| Step | Operator action | What you wait on |
|---|---|---|
| Create RBM agent | Brand name, logo, carriers via Dotgo | Creation approval callback |
| Verify & launch | KYC / verification details | Launch approval |
| Templates | Library RCS templates with a stored template id | Dotgo / hub approval |
| Send | Inbox, campaigns, drips, agents | Reachability where the campaign checks it |
What you can send
Text, media, and rich cards (including multi-card layouts). Campaigns need Dotgo-approved templates with a stored template id. Your RBM hub may bill transport separately from the CoPulse wallet legs (basic/single rich, A2P, P2A). AI auto-replies also incur agent-turn LLM usage.
Reachability
After the agent is launched, campaigns can check whether the handset can take RCS.
Omnichannel inbox
RCS threads beside WhatsApp and email on the same contact.
Agents & workflows
Inbound RCS can hit the same Agent Studio skills and stage-change workflows as other channels.
When teams pick RCS
Branded notifications when WhatsApp is not the first app, and when you want rich cards instead of DLT SMS.
- Setup → Channels → RCS Dotgo agent create, then verification and launch.
- Approve templates Store the template id in Library before Growth send.
- Check reachability Do not assume every Indian mobile is RCS-capable.
- Preview wallet Message-type rates plus any agent-turn LLM on auto-reply.
Frequently asked questions
Dotgo, templates, and SMS.
Is RCS live?
Yes. Connect Dotgo in Setup → Channels → RCS.
Is this the same as SMS?
No. SMS is DLT text via MSG91. RCS is rich branded messaging where the device and carrier support RBM.
Do I need approved templates?
Campaign sends need Dotgo-approved templates with a stored template id. Do not plan free-text blasts.
What is reachability?
A check after the agent is launched that the destination can receive RCS. Use it before you assume delivery.
Who bills what?
CoPulse debits the Organization wallet per message type. The RBM hub may bill transport separately. Agent auto-replies add LLM usage. See pricing.
Can agents reply on RCS?
Yes, once the channel is live and an agent is attached. Human handoff is still Inbox.
Related
Other outbound channels in the same Project.
Launch an RCS agent on Dotgo
Create, verify, approve templates, then preview wallet cost before the first send.
Get started free