Instagram DMs & comments
Link your Instagram Business profile, subscribe to messaging and comment webhooks, and let AI reply publicly under posts or continue in DMs — then qualify leads in your CRM.
Turn Meta DMs and post comments into qualified conversations
Connect Instagram Business and Facebook Pages through Meta. Route DMs and public post comments into the unified inbox, and let AI agents reply on the thread, qualify leads, answer FAQs, and hand off to your team — beside WhatsApp, email, and web chat on one customer timeline.
- Instagram DMs & comments
- Messenger & Page comments
- AI + unified inbox
Two Meta channels, one CoPulse stack
Instagram and Facebook share Meta onboarding, webhook routing, and the same inbox, CRM, and AI agent model — DMs and public post comments, without a separate social tool.
Messenger & Page comments
Connect your Facebook Page for Messenger chats and post comments in the same queue. AI can reply on the comment thread or escalate with full context for your team.
Meta messaging on CoPulse
Guided Meta onboarding links Instagram Business and Facebook Pages — then inbox, CRM, and AI agents handle DMs and post comments the same way as every other channel.
Meta account connect
Link Instagram Business and Facebook Pages through Meta — select the page and subscribe to messaging and comment webhooks.
DM & comment inbox routing
Instagram DMs, Messenger threads, and public post comments land in the unified inbox with assign, escalate, and SLA tracking.
AI agents & handoff
When channels are connected, AI can reply to DMs and post comments — with full context when a human takes over.
What you can do on Instagram & Messenger
Social discovery meets sales and support — DMs and comments in one place.
Unified inbox
Instagram and Messenger beside WhatsApp, email, and web chat — one queue for your team.
AI comment replies
When Instagram or Facebook is connected, AI can post public replies under post comments — then continue in inbox when needed.
Lead qualification
AI asks budget, product interest, and timeline — then creates CRM records automatically.
AI agent auto-reply
FAQ, product info, and scheduling bots on DMs and comments, trained on your knowledge base.
Human handoff
Escalate high-intent DMs and comment threads to sales or support with full context.
CRM & pipeline
Every Meta contact tied to deals, stages, and activity in Customers.
Wallet pricing
Transparent per-reply platform fees for Instagram and Messenger — plus AI usage when agents reply.
Where discovery becomes demand
Customers comment, share, and message after seeing your content. CoPulse turns Instagram and Facebook DMs and public post comments into qualified leads — with AI replying on the thread while your team sleeps.
- Connect via Meta Link Instagram Business and Facebook Pages; subscribe to messaging and comment webhooks.
- Route to inbox DMs and post comments beside WhatsApp and email with assign, escalate, and SLA.
- AI replies publicly Product questions under a Reel or Page post get AI comment replies when the channel is connected.
- CRM on reply High-intent chats create deals; sales gets notified with thread context.
Plays for retail, D2C & local brands
Social discovery → conversation → conversion across Instagram and Facebook.
Product enquiry from a Reel
Customer comments "is this available in size M?" AI replies publicly, confirms stock, and shares a checkout link — human joins for bulk orders.
Facebook Page spike
Comments and Messenger volume jump after an ad or post. AI handles routine questions on the thread; team focuses on high-value conversations.
Cross-channel follow-up
Customer starts on Instagram or Messenger, continues on WhatsApp — one timeline, one CRM record, no duplicate leads.
Works with the CoPulse platform
Instagram and Facebook Messenger are channels in a unified customer engagement stack.
Inbox
Reply, assign, and escalate Meta DMs with your team.
Explore inbox →AI agents
Qualification, FAQ, and product bots on Instagram and Facebook — including AI replies to post comments.
Explore AI agents →Pipeline & CRM
Leads from Meta messaging flow into your deal pipeline automatically.
Explore pipeline →Run Meta channels and WhatsApp side by side — same inbox and CRM.
Explore WhatsApp →Meet customers where they already message you
Connect Instagram and Facebook, enable AI agents, and never miss a DM or post comment from your next customer.
Get started free