Live voice inbox
Active and recent calls with live indicators, plus the browser softphone.
AI voice agents that answer, qualify, and hand off
Connect Plivo for inbound and outbound calls. Link Voice AI profiles for STT, TTS, and conversational AI. Outbound campaigns support sequential, power, and parallel dialer modes with automatic machine detection. Desk agents use a browser softphone (Plivo WebRTC) from Inbox → Live voice.
- AMD on outbound
- Browser softphone
- Power dialer
Dialer, AMD, and desk phone
Setup → Channels → Phone (Plivo). Campaign outbound settings pick dialer mode and AMD. Softphone is Inbox → Live voice. Click-to-talk on the website is web voice, not a second telephony type.
| Feature | Where | What it does | Wallet / honesty |
|---|---|---|---|
| Automatic machine detection (AMD) | Phone campaign outbound settings | Detect answering machines vs live answer on outbound | Still billed as a call attempt per Plivo / wallet rules |
| Sequential dialer | Campaign dialer mode | One line at a time | Default conservative pacing |
| Power dialer | Campaign dialer mode | Keeps agents or AI supplied with the next connect | Preview spend; empty wallet returns 402 |
| Parallel dialer | Campaign dialer mode | Multiple simultaneous outbound legs | Higher concurrency, higher minute burn |
| Softphone | Inbox → Live voice | Browser phone via Plivo WebRTC for desk agents | Reserves about one billed minute; 402 if the Organization wallet cannot cover it |
Phone channel on CoPulse
Rent or port a number in Plivo, point voice ingress to CoPulse, link a Voice AI profile, and place test calls. You can Link WhatsApp on the same purchased number.
Plivo telephony
Inbound and outbound calls with API credentials, SIP/XML app, and per-minute wallet pricing.
Voice AI Studio
STT/TTS profiles and default language, shared across phone and web voice widgets.
Human handoff
Escalate from live calls with transcript and CRM context. Optional recording-consent on campaign outbound.
Voice capabilities
Phone, softphone, and browser voice, on the same AI stack.
Inbound AI agents
Answer, qualify, and route callers, with after-hours fallback.
Voice campaigns
Outbound AI call flows with AMD and dialer mode on the campaign.
Web voice widget
Click-to-talk on your website — covered on Web.
Multi-language
BCP-47 language settings for STT/TTS before live detection on each call.
CRM & activity
Outcomes and transcripts on the contact. Campaign “replied” for phone is speech-to-text, not intent.
Voice programs that pay for themselves
Inbound and outbound voice on the same AI stack.
After-hours sales line
AI qualifies callers and creates CRM deals. Team reviews transcripts in the morning.
Power-dial reminders
Outbound campaign with AMD skips full AI scripts on machines; no-answer can trigger WhatsApp from a workflow.
Desk softphone
RM clicks Live voice, wallet reserves a minute, call connects in the browser — no desk PBX required.
Frequently asked questions
AMD, dialer, and wallet holds.
What is automatic machine detection?
On outbound phone campaigns, AMD classifies live answer vs machine so you do not treat voicemail as a conversation. It does not by itself mean the lead was contacted in a CRM-intent sense.
Power dialer vs sequential vs parallel?
Sequential is one line. Power keeps the next connect ready. Parallel places multiple legs at once. Configure this on the campaign, not as a global org default.
Where is the softphone?
Inbox → Live voice. It is Plivo WebRTC in the browser. Sessions reserve roughly one billed phone-call minute from the Organization wallet; insufficient balance returns 402.
Is web voice the same as the softphone?
No. Web voice is click-to-talk for site visitors. Softphone is for your agents. Both can share Voice AI Studio profiles.
Does campaign “replied” mean they said yes?
For phone, replied is speech-to-text activity, not booking intent. Track visits on the pipeline.
Wallet?
Minutes, number rental, and agent turns debit the Organization wallet. Preview before a blast. Pricing.
Works with the CoPulse platform
Voice is a first-class channel, not a bolt-on IVR.
Inbox
Live voice calls and softphone beside chat threads.
Explore inbox →Voice campaigns
Outbound AI call flows with dialer mode and AMD.
Explore campaigns →AI agents
Voice-enabled agents with skills and knowledge bases.
Explore AI agents →Link WhatsApp on the same Plivo number when you need both.
Explore WhatsApp →Answer every call with AI, escalate when it counts
Connect Plivo, link a Voice AI profile, and take your first test call today.
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