Omnichannel inbox
Email threads next to WhatsApp, chat, and voice — one customer timeline.
Send, receive, and automate email in one workspace
Connect SMTP for outbound mail and IMAP for inbound replies. CoPulse threads every email beside WhatsApp and chat, powers AI-assisted responses, and runs email campaigns — with Amazon SES or SendGrid recommended at higher volume.
- SMTP + IMAP
- Inbox threading
- Email campaigns
Email setup that fits your stack
Link a mailbox to your workspace project, verify credentials, and send a test message — ready for inbox and automations in minutes.
Outbound (SMTP)
Send mail from your account — or route through Amazon SES / SendGrid for deliverability at scale.
Inbound (IMAP)
Sync replies into CoPulse so AI agents and your team can read and respond automatically.
Verify & test
Auto-detect provider settings, verify login, and send a test message before going live.
Email capabilities
Professional email inside your omnichannel workflow.
AI-assisted replies
Agents draft and send email when automations or humans approve.
Email campaigns
Broadcasts and drips to CRM segments with performance tracking.
Message templates
Reusable email templates in your Library for campaigns and replies.
CRM integration
Contacts, deals, and activity updated from every email touchpoint.
High-volume providers
SES and SendGrid paths for teams sending at scale.
Why email still matters — in one inbox
Proposals, contracts, and formal communication stay on email. CoPulse threads them beside WhatsApp and chat so your team never asks "which channel did they use?"
- SMTP outbound Send from your domain or route through SES/SendGrid at scale.
- IMAP inbound Replies sync into CoPulse automatically for AI and team response.
- Campaign + conversation Newsletters and 1:1 threads share templates and CRM context.
- Deliverability path Verify credentials, send test mail, then go live with confidence.
Email workflows that close loops
Professional email inside your omnichannel stack.
Proposal follow-up sequence
Deal stuck in Negotiation? Drip sends a check-in email day 3, WhatsApp nudge day 5 — all logged on the contact.
AI-assisted support replies
Agent drafts from knowledge base; human approves and sends. Complex cases escalate to tickets with SLA tracking.
Newsletter to segment
Target CRM segment, preview wallet cost, track opens and clicks — replies route to inbox for sales follow-up.
Works with the CoPulse platform
Email alongside messaging, voice, and AI in one system.
Inbox
Thread email with every other channel in one desk.
Explore inbox →Campaigns & drips
Email broadcasts and multi-step nurture sequences.
Explore campaigns →AI agents
Automated email triage and response with human handoff.
Explore AI agents →Pipeline & CRM
Email activity logged on every contact and deal.
Explore pipeline →Bring email into your unified customer desk
Connect SMTP and IMAP, verify in minutes, and start replying from one inbox.
Get started free