Shopper CRM
Purchase history, preferences, and LTV in one customer profile.
Turn browsers into buyers — and buyers into repeat customers
D2C and omnichannel retailers recover abandoned carts, send order and delivery updates, and handle returns on WhatsApp, Instagram, Facebook, and web chat — with AI agents that know your catalog and promotions, and can reply to DMs and post comments when Meta channels are connected.
- Cart recovery
- Order updates
- Returns support
Built for D2C & omnichannel retail teams
Meet shoppers where they message — website chat, WhatsApp, and Instagram — without a separate tool for each channel.
Abandoned cart recovery
WhatsApp and email drips bring shoppers back with personalized offers and product links.
Order & delivery updates
Proactive shipment and delivery notifications — reduce "where is my order?" volume.
Returns & exchange support
AI handles sizing and policy FAQs — escalate complex returns to your support team.
Retail & e-commerce workflows
Programs retail brands run on CoPulse from day one.
Catalog-aware AI agents
Product recommendations, sizing help, and promo FAQs from your knowledge base.
Web chat widget
Capture website visitors before they leave — one script tag on your store.
Instagram & Facebook sales
Route DMs and post comments into the same inbox and CRM as your store chat — with AI public replies when Meta channels are connected.
Broadcast campaigns
Flash sales and new arrivals with audience targeting and cost previews.
Post-purchase reviews
Automated review requests after delivery to grow social proof.
Cart abandonment is a conversation problem
Shoppers leave because they had a sizing question, shipping doubt, or got distracted. A WhatsApp nudge with AI ready to answer converts better than a generic email blast.
- Recover on WhatsApp Personalized cart reminders with promo codes where allowed.
- Catalog-aware AI Sizing, stock, and shipping questions answered in-thread.
- Order updates proactive Shipment and delivery notifications reduce WISMO tickets.
- Social + site unified Instagram DMs and web chat share one shopper profile.
Retail plays that drive repeat revenue
From first purchase to loyal customer.
Abandoned cart at 10pm
WhatsApp reminder with SAVE10 code. Customer asks about navy color — AI confirms stock and shares checkout link. Order placed same night.
Flash sale weekend
Broadcast to 8,400 past buyers. Wallet preview before send. AI handles sizing FAQs; team closes bulk orders.
Post-delivery review drive
Automated review request 3 days after delivery. Happy customers nudged to Instagram; issues routed to support ticket.
Powered by the CoPulse platform
Inbox, campaigns, CRM, and AI — unified for retail teams.
Web chat
Embed chat on your store — visitors become leads in CRM.
Explore web chat →Growth campaigns
Cart recovery drips, flash sales, and win-back sequences.
Explore campaigns →Support inbox
Orders, returns, and product questions in one queue.
Explore inbox →Instagram & Messenger
Social commerce enquiries and AI replies to post comments — beside WhatsApp and web chat.
Explore Meta channels →Sell more without hiring a bigger support team
Select Retail at signup and launch cart recovery in under an hour.
Get started free