Guest CRM
Stay history, preferences, and loyalty tier in one guest profile.
Delight guests from booking to checkout — on autopilot
Hotels and resorts confirm reservations, send pre-arrival messages, upsell spa and dining, and collect reviews — with AI handling routine guest questions around the clock.
- Booking confirmations
- Pre-arrival messaging
- Guest upsells
Built for front desk & guest experience teams
Reduce front-desk load with automated confirmations and AI concierge — staff focus on in-person hospitality and VIP guests.
Booking confirmations
WhatsApp or email reminders 24–48 hours before check-in — confirm or modify in one tap.
Pre-arrival concierge
Collect flight times, dietary preferences, and special requests before guests arrive.
Post-stay reviews
Automated review requests after checkout — route unhappy guests to recovery flows.
Hospitality workflows
Programs hotels and resorts run on CoPulse from day one.
Concierge AI agents
Hours, amenities, and local recommendations — with human handoff for requests.
Dining & spa upsells
Targeted campaigns to in-house guests for restaurants, spa, and experiences.
Multi-property inbox
Route enquiries by property or brand — one platform for your portfolio.
No-show recovery
Same-day follow-up when a guest cancels with alternative dates offered.
Support tickets
Room issues and complaints escalated from chat to tracked resolution.
Guest experience starts before check-in
Empty front desks at 2am. Guests with unanswered WhatsApp messages. Missed upsell opportunities for spa and dining. CoPulse automates the guest journey from confirmation to review request.
- Booking confirmations WhatsApp reminders 48h before arrival; one-tap confirm or modify.
- Pre-arrival concierge Collect flight times, preferences, and special requests via AI.
- In-stay upsells Targeted spa, dining, and experience offers to in-house guests.
- Post-stay reviews Automated review requests; unhappy guests routed to recovery.
Guest journey automations
From reservation to loyal return guest.
Pre-arrival concierge
Guest confirms tomorrow's check-in. AI offers airport pickup, collects flight time, and notifies concierge — all before front desk shift starts.
Weekend spa upsell
Target 86 in-house guests via WhatsApp. 20% couples massage offer. 14 treatments booked without front desk calls.
Post-checkout review
Review request 2 hours after checkout. Promoters sent to Google; detractors routed to guest relations with recovery offer.
Powered by the CoPulse platform
Guest inbox, campaigns, CRM, and AI — unified for hospitality teams.
Guest inbox
All guest chats and calls — AI triage, escalations, and tickets.
Explore inbox →Guest campaigns
Pre-arrival sequences, upsells, and post-stay review drips.
Explore campaigns →Guests & bookings
CRM for guests, reservation tracking, and enquiry stages.
Explore pipeline →AI concierge
FAQ agents trained on your property, amenities, and policies.
Explore AI agents →Elevate every guest touchpoint
Select Hospitality at signup and launch booking confirmations in under an hour.
Get started free