Privacy Policy

This Privacy Policy describes how CoPulse ("CoPulse," "we," "us") collects, uses, and shares information when you visit our websites, use our application at copulse.app, or otherwise interact with our services (collectively, the "Service").

Information we collect

• Account information — name, email, organization details, and authentication credentials you provide when signing up.
• Customer engagement data — messages, call metadata, CRM records, campaign content, and files you or your end customers submit through connected channels.
• Usage and billing data — wallet transactions, channel usage, AI inference activity, and related logs needed to operate and invoice the Service.
• Technical data — IP address, device/browser type, cookies, and diagnostic logs used for security and reliability.

How we use information

We use collected information to:

• Provide, maintain, and improve the Service, including AI agents and omnichannel messaging.
• Process wallet top-ups, usage deductions, and billing records.
• Authenticate users, prevent fraud, and enforce our Terms.
• Communicate with you about product updates, security notices, and support requests.
• Comply with legal obligations and respond to lawful requests.

AI and automated processing

CoPulse uses AI to assist with conversations, workflows, and recommendations. Content you submit may be processed by AI models to deliver features you configure. You control which agents, workflows, and channels are enabled for your organization.

Sharing of information

We may share information with:

• Service providers — hosting, payment, messaging carriers, and analytics vendors under contractual confidentiality obligations.
• Channel partners — when you connect WhatsApp, email, telephony, or other providers required to deliver messages on your behalf.
• Legal and safety — when required by law or to protect rights, safety, and integrity of the Service.
• Business transfers — in connection with a merger, acquisition, or asset sale, with notice where required by law.

We do not sell personal information for cross-context behavioral advertising.

Data retention

We retain information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion subject to applicable law and technical constraints.

Security

We implement administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure; please use strong credentials and role-based access controls within your workspace.

Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your personal information. Contact privacy@copulse.app to submit a request.

International transfers

If you use the Service from outside the country where our infrastructure is located, your information may be transferred and processed in other jurisdictions with different data protection laws.

Children

The Service is not directed to children under 16. We do not knowingly collect personal information from children.

Changes

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date.

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