Campaign broadcasts
One-shot notifications to a CRM audience that already opted in.
Browser notifications as their own outbound channel
Web Push is not a toggle on chat. Connect it in Setup → Channels, store VAPID keys, then send from Library templates, Growth campaigns, and drip steps. Pricing is a flat platform fee, similar to email — no carrier.
- Own Setup channel
- VAPID keys
- Campaigns & drips
Why it is separate from web chat
Chat needs the tab open. Push reaches a subscribed browser after they leave. Operators configure it once, then reuse the same templates in broadcasts and drips.
| Question | Web chat | Web Push |
|---|---|---|
| Setup type | Web | Web Push (channel id push) |
| Visitor action | Opens the bubble | Grants notification permission |
| Outbound | Replies in the widget | Library / campaign / drip send |
| Wallet | Agent turns; voice minutes if talking | Platform fee like email |
How teams connect it
Setup → Channels → Web Push. Save VAPID credentials. Keep the chat widget installed so visitors can opt in when the channel is live. Preview Organization wallet spend before a blast.
- Connect the channel Web Push is listed beside WhatsApp, email, and RCS — not buried in widget cosmetics.
- Collect permission The site widget can request notifications when this channel is active.
- Author in Library Push copy lives with other channel templates, then campaigns and drips reuse it.
- Send with a preview Growth shows wallet cost before send, same discipline as email.
What you can send
Return-to-site jobs, not a second chat inbox.
Drip steps
Timed nurture that includes a Web Push step next to WhatsApp or email.
Library templates
Reusable titles and bodies, wallet-priced like other Growth assets.
Same contact timeline
Clicks and sends log on the customer in the same Project as chat.
Frequently asked questions
Permission, wallet, and what Push is not.
Is Web Push the same as web chat?
No. Chat is the on-site thread. Push is outbound to a subscribed browser. Both can share a visitor, but they are different Setup channels.
Do I need the chat widget?
The widget is the usual place visitors grant permission when Web Push is connected. Sends still go through the Web Push channel, not as chat bubbles.
Can I use Push instead of SMS?
Only for browsers that opted in. SMS is a different channel. Do not treat Push as a phone-number blast.
Is there a carrier?
No. Pricing is a CoPulse platform fee, similar to email. Preview the Organization wallet on pricing.
Does Push book appointments by itself?
A click can open a page or continue a conversation. Autonomous or campaign “success” is still sends and engagement — not a booked visit unless your pipeline records one.
Where is it configured?
Setup → Channels → Web Push, then Library and Growth. Organization and Project scope apply; there is no personal vanished inbox.
Related
Widget, outbound, and wallet.
Web chat & voice
The embed visitors use while they are on the site.
Explore web →Campaigns & drips
Broadcasts and sequences that can include a Push step.
Explore campaigns →Another platform-fee outbound path with domains and warmup.
Explore email →Pricing
Wallet-only rates, including Web Push platform fees.
See pricing →Add Web Push as a real channel
Connect VAPID, collect opt-in on the widget, and preview wallet cost before you send.
Get started free