No-shows stay off Consult done; recovery offers a new slot on WhatsApp and voice without claiming the original visit happened. The kit’s No-show Recovery agent is a conversation skill, not a sixth board column. Show-rate uses calendars plus Consult done.
No-show recovery is offering a later slot on the same day (or next) after a missed calendar event, without moving Consult done and without adding a No-show pipeline stage.
Night desks drag misses into Consult done. Show-rate dies. This job keeps the card on Appointment booked, writes a new meeting, and uses WhatsApp plus voice. Strip SMS from the reminder kit’s recovery message if you copy it.
After a missed slot. Then reminder again on the new time.
Conversation agent + optional short power-dialer list. Workflows can crm.create_task for the desk. Do not use autonomous tasks as the inbound qualifier. Conversation agents, Growth drips, and autonomous list sends are three systems with no shared stop-when-booked contract. WhatsApp live catalog is Gupshup. Phone is Plivo; email is SES. Wallet-only pricing: preview the Organization wallet before a blast. Organization and Project — never a personal doctor phone that vanishes when the receptionist leaves.
Patient Inquiry Qualifier (reason, service_need, location, preferred_times). Catalogs: Departments, Doctors, Beds, Services — not a chart. Emergency utterances: call emergency services. Inbox handoff. AMD still applies if you call the miss list.
Agents → Workflows on stage change: agent.run, route.agent, crm.set_custom_properties, crm.update_stage, crm.create_task, templated send.whatsapp/email. Not adaptive nurture.
Clock-based sequences and list blasts with wallet preview. Campaign conversion is reply rate unless you also track Appointment booked on the pipeline.
Keep a dental bot off a health-check reply. Route by stage, channel, or campaign.
One Organization, one Project. Healthcare pipeline labels. Wallet-only. Library kits are sketches — rewrite hops without SMS and without a diagnostic triage agent.
Setup → Channels (WhatsApp/Gupshup, Web, Meta, Email/SES, Phone/Plivo as needed) → Library templates → Agents → Studio (Patient Inquiry Qualifier, catalogs, appointment skill, emergency guardrail, handoff) → Router → Setup → Customers → Pipeline (five default columns) → Appointments/calendars → Agents → Workflows (stage changed: agent.run, route.agent, crm.set_custom_properties) → Growth with Organization wallet preview. Connect SMS (MSG91) under Setup → Channels when you want that hop.
Kit estimate of nine recovery WhatsApps is a sketch. Four accept 4:00. Calendars update. Five stay missed. Consult done count stays honest. Measuring-show-rate guide will use this split.
Dental chair time is expensive — specialty ICP cares most. Clinics too.
Operators assemble this job on the Project. Click-path remains Setup → Channels (WhatsApp/Gupshup, Web, Meta, Email/SES, Phone/Plivo as needed) → Library templates → Agents → Studio (Patient Inquiry Qualifier, catalogs, appointment skill, emergency guardrail, handoff) → Router → Setup → Customers → Pipeline (five default columns) → Appointments/calendars → Agents → Workflows (stage changed: agent.run, route.agent, crm.set_custom_properties) → Growth with Organization wallet preview. Connect SMS (MSG91) under Setup → Channels when you want that hop. Keep the quotable definition in the brief for the team: No-show recovery is offering a later slot on the same day (or next) after a missed calendar event, without moving Consult done and without adding a No-show pipeline stage. Do not use autonomous tasks as the inbound qualifier. Conversation agents, Growth drips, and autonomous list sends are three systems with no shared stop-when-booked contract. While you implement, keep the parent playbooks directory, Consult done, WhatsApp overlay, Clinics, Agent Studio, Growth campaigns, and wallet-only pricing in the same runbook. Do not invent Meta Cloud WhatsApp if the catalog is Gupshup. Do not promise adaptive nurture. Human handoff stays in the omnichannel inbox. Appointments and calendars are the slot truth when this job books time. Library templates are required outside the 24-hour WhatsApp window. Workflows fire on pipeline stage change only when you attach them under Agents → Workflows. The agent router keeps the wrong bot off this thread. Knowledge bases hold Departments, Doctors, Beds, and Services catalogs — not a clinical chart. Preview the Organization wallet before a blast. Do not claim HIS or EMR replacement. The No-show recovery playbook never forks into a WhatsApp-only or voice-only child URL. Funnel percentages on library kits are estimates, not an SLA. Autonomous success is sends, reads, or contacted — not appointment booked. If this job mentions money, the Organization wallet is the meter. That is the honest operating manual for this URL.
Recovery hops. There is no nested playbook-by-channel path.
| Hop | Channel | What happens | Exit to next hop |
|---|---|---|---|
| 1 | Calendars | Miss detected | Still booked column |
| 2 | Later slot offer | Accept / ignore | |
| 3 | Phone | If no tap | STT |
| 4 | Calendars | New event | Reminder sibling again |
No-show as playbook, not stage.
No. Five defaults only.
No. That destroys show-rate.
Coming soon. WhatsApp and voice today.
Conversation skill on this job, not a new URL per channel.
Usually the same card, new meeting.
Recovery sends debit the Organization wallet.
Parent directory, sibling jobs, ICP, stage, channel overlay, and product surfaces.
One URL per omnichannel job.
Directory →Tried before they missed.
Open →Writes the new slot.
Open →Same-day chair recovery.
ICP →Where they must not go until they attend.
Stage →Same-day later slot offer.
Channel overlay →How-to companion. This playbook stays the job URL.
Guide →Agent Studio, skills, knowledge, router, workflows.
Explore agents →Library templates, audiences, wallet preview.
Explore campaigns →Sends and minutes debit the Organization wallet. Creating a CRM row does not.
See pricing →New calendar time, same column, no fake attendance.
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