The widget starts the thread; WhatsApp continues the same contact after they share a number — web voice is optional, Web Push is a different channel. Qualification and slot offers can begin on-site; reminders usually leave the browser.
Website enquiry is capturing the OPD job on the site widget (chat and optional click-to-talk), then continuing the same contact on WhatsApp after a number share.
Hospital sites bury a form; the mailbox is a graveyard. This job uses the Web channel overlay: widget, visitor tracking, optional web voice. Web Push is /channels/web-push — not a reminder hop here. Do not treat the widget as HIS login.
Web is capture. WhatsApp is qualify/slot/reminder. Phone confirms quiet numbers.
Web widget agent is the same Studio qualifier. Desk outbound confirms stay on Phone. Do not use autonomous tasks as the inbound qualifier. Conversation agents, Growth drips, and autonomous list sends are three systems with no shared stop-when-booked contract. WhatsApp live catalog is Gupshup. Phone is Plivo; email is SES. Wallet-only pricing: preview the Organization wallet before a blast. Organization and Project — never a personal doctor phone that vanishes when the receptionist leaves.
Patient Inquiry Qualifier (reason, service_need, location, preferred_times). Catalogs: Departments, Doctors, Beds, Services — not a chart. Emergency utterances: call emergency services. Inbox handoff. Web voice is not the confirmation power dialer.
Agents → Workflows on stage change: agent.run, route.agent, crm.set_custom_properties, crm.update_stage, crm.create_task, templated send.whatsapp/email. Not adaptive nurture.
Clock-based sequences and list blasts with wallet preview. Campaign conversion is reply rate unless you also track Appointment booked on the pipeline.
Keep a dental bot off a health-check reply. Route by stage, channel, or campaign.
One Organization, one Project. Healthcare pipeline labels. Wallet-only. Library kits are sketches — rewrite hops without SMS and without a diagnostic triage agent.
Setup → Channels (WhatsApp/Gupshup, Web, Meta, Email/SES, Phone/Plivo as needed) → Library templates → Agents → Studio (Patient Inquiry Qualifier, catalogs, appointment skill, emergency guardrail, handoff) → Router → Setup → Customers → Pipeline (five default columns) → Appointments/calendars → Agents → Workflows (stage changed: agent.run, route.agent, crm.set_custom_properties) → Growth with Organization wallet preview. Connect SMS (MSG91) under Setup → Channels when you want that hop.
Parent opens chat, states evenings, hears two slots, shares WhatsApp. T-24h is a Gupshup template. Push was never connected. Sibling enquiry-capture is the generic source job; this URL is the website-shaped one.
Click-path: Setup → Channels → Web snippet, then WhatsApp coexistence or new number.
Operators assemble this job on the Project. Click-path remains Setup → Channels (WhatsApp/Gupshup, Web, Meta, Email/SES, Phone/Plivo as needed) → Library templates → Agents → Studio (Patient Inquiry Qualifier, catalogs, appointment skill, emergency guardrail, handoff) → Router → Setup → Customers → Pipeline (five default columns) → Appointments/calendars → Agents → Workflows (stage changed: agent.run, route.agent, crm.set_custom_properties) → Growth with Organization wallet preview. Connect SMS (MSG91) under Setup → Channels when you want that hop. Keep the quotable definition in the brief for the team: Website enquiry is capturing the OPD job on the site widget (chat and optional click-to-talk), then continuing the same contact on WhatsApp after a number share. Do not use autonomous tasks as the inbound qualifier. Conversation agents, Growth drips, and autonomous list sends are three systems with no shared stop-when-booked contract. While you implement, keep the parent playbooks directory, New enquiry, Web overlay, Hospitals, Agent Studio, Growth campaigns, and wallet-only pricing in the same runbook. Do not invent Meta Cloud WhatsApp if the catalog is Gupshup. Do not promise adaptive nurture. Human handoff stays in the omnichannel inbox. Appointments and calendars are the slot truth when this job books time. Library templates are required outside the 24-hour WhatsApp window. Workflows fire on pipeline stage change only when you attach them under Agents → Workflows. The agent router keeps the wrong bot off this thread. Knowledge bases hold Departments, Doctors, Beds, and Services catalogs — not a clinical chart. Preview the Organization wallet before a blast. Do not claim HIS or EMR replacement. The Website enquiry playbook never forks into a WhatsApp-only or voice-only child URL. Funnel percentages on library kits are estimates, not an SLA. Autonomous success is sends, reads, or contacted — not appointment booked. If this job mentions money, the Organization wallet is the meter. That is the honest operating manual for this URL.
Website-shaped capture. One job URL. There is no nested playbook-by-channel path.
| Hop | Channel | What happens | Exit to next hop |
|---|---|---|---|
| 1 | Web widget | Chat / web voice | New enquiry |
| 2 | Continue after number | Session | |
| 3 | Calendars | Slot if they accept | Appointment booked |
| 4 | Web Push | Not this playbook | Other channel page |
Widget vs Push vs phone.
No. Click-to-talk on the widget.
Separate channel. Not this job unless you explicitly connect it.
Connect MSG91, or continue on WhatsApp or web chat.
Yes. Four fields, non-diagnostic.
No. Engagement capture only.
/channels/web.
Parent directory, sibling jobs, ICP, stage, channel overlay, and product surfaces.
One URL per omnichannel job.
Directory →All sources.
Open →On-site capture without the website.
Open →Campus sites with a widget.
ICP →Where widget traffic lands.
Stage →Widget + web voice; link Push separately.
Channel overlay →How-to companion. This playbook stays the job URL.
Guide →Agent Studio, skills, knowledge, router, workflows.
Explore agents →Library templates, audiences, wallet preview.
Explore campaigns →Sends and minutes debit the Organization wallet. Creating a CRM row does not.
See pricing →Embed the widget and continue on WhatsApp — leave Push on its own channel.
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