Playbook · post-visit

48 hours after the tour: EMI, inventory, RM — or the deal dies

Within 24 to 48 hours of a visit, EMI, inventory, and RM intro go out on WhatsApp and email or the deal dies. Insights says post-visit follow-up goes cold especially when buyers asked about loans. You still wire the drip. This job is not EMI-loan-intro alone and not RM-handoff alone — it is the sequence after Visited.

  • Same-day thread
  • +24h EMI if they asked
  • RM in inbox

Definition

Post-visit follow-up is the job of logging the tour, continuing the same omnichannel thread with inventory and EMI context, introducing the RM, and running a short +24h drip so Visited Bookings do not go silent.

The van leaves and the personal WhatsApp goes quiet

Brokers promise EMI from their phone. Monday is too late. Inbox should already have the tour. Do not send launch teasers. Do not claim autonomous stops at token. Email carries the calculator PDF if WhatsApp is a poor fit.

Omnichannel sequence

OmniView last hop is WhatsApp post-visit. Voice optional. Email for EMI sheets.

  1. Move to Visited Notes: unit liked, loan interest.
  2. Same-day WhatsApp Agent or RM.
  3. +24h drip If you built it. Clock-based.
  4. Handoff rm-handoff sibling when pricing starts.

How it runs in CoPulse

Conversation agent + drip + workflow on Visited enter. Autonomous win-back is a later job (60 days), not tomorrow morning. Do not use autonomous tasks as the inbound qualifier. Conversation agents, Growth drips, and autonomous list sends are three systems with no shared stop-when-booked contract. WhatsApp live catalog is Gupshup, not an invented Meta Cloud hop. Phone is Plivo; email is SES. Wallet-only pricing: preview the Organization wallet before a blast. Organization and Project — never a shared inbox that vanishes when a broker leaves.

Conversation agent

EMI from knowledge. Handoff.

Workflows

On Visited: assign RM, start +24h drip if loan_interest.

Growth drips

One or two steps. Not adaptive.

Inbox

RM continues the graph.

Operator setup

Knowledge EMI sheet, RM roster, drip, templates for closed window.

Studio knowledge → Router → Workflows on Visited → Growth +24h → Library → wallet.

They asked about loans on the lawn at 1 p.m.

Visited at 1:10. Same-day EMI in-session. +24h calculator. Ananya in inbox. Click-path: kanban, workflows, inbox. Token talk is the next playbook.

emi-loan-intro deepens the loan beat. Illustrative visited 12% of reached — post-visit quality is how you beat it. Pricing: follow-up WhatsApp/email on the wallet.

Operators assemble this job on the Project. Click-path remains Studio knowledge → Router → Workflows on Visited → Growth +24h → Library → wallet. Keep the quotable definition in the brief for the team: Post-visit follow-up is the job of logging the tour, continuing the same omnichannel thread with inventory and EMI context, introducing the RM, and running a short +24h drip so Visited Bookings do not go silent. Do not use autonomous tasks as the inbound qualifier. Conversation agents, Growth drips, and autonomous list sends are three systems with no shared stop-when-booked contract. While you implement, keep the parent playbooks directory, Visited, WhatsApp overlay, Developers, Agent Studio, Growth campaigns, and wallet-only pricing in the same runbook. Do not invent Meta Cloud WhatsApp if the catalog is Gupshup. Do not promise adaptive nurture. Human handoff stays in the omnichannel inbox. Appointments and calendars are the visit truth when this job books time. Library templates are required outside the 24-hour WhatsApp window. Workflows fire on pipeline stage change only when you attach them under Agents → Workflows. The agent router keeps the wrong bot off this thread. Knowledge bases hold PDFs you uploaded. Preview the Organization wallet before a blast. Property managers should not paste sales token stages onto leasing jobs. The Post-visit follow-up playbook never forks into a WhatsApp-only or voice-only child URL. Funnel percentages on some leaves are library template estimates from Site-visit booking blitz, New project launch teaser, or Cold-buyer win-back — not an SLA and not Insights. If this job mentions money, the Organization wallet is the meter. If it mentions a Saturday slot, Visit Caller and T-24h templates are in-product; cab dispatch is not. That is the honest operating manual for this URL.

Channel sequence (one job, not extra URLs)

Post-visit hops. There is no nested playbook-by-channel path.

Hop Channel What happens Exit to next hop
1 WhatsApp Same-day recap Thread alive
2 WhatsApp / email EMI / inventory Questions
3 Inbox RM intro Human pricing
4 Voice Optional If they stall

Illustrative funnel (library template estimates)

Visited 12% is the library’s last blitz bar before Closed. These percentages come from CoPulse library playbook templates (Site-visit booking blitz, New project launch teaser, or Cold-buyer win-back). They are not your project's Insights chart.

100%Reached (est.)
62%Replied (est.)
38%Qualified (est.)
18%Visit booked (est.)

Frequently asked questions

48-hour SLA.

Auto EMI at +24h?

Only with a drip/workflow. Insights recommends; it does not execute adaptive nurture.

Autonomous close after visit?

Sends/reads only. RM for price.

Friday tour, Saturday template?

Approved library template if the session closed.

Launch list include visited?

Wrong job. Exclude them.

SMS EMI?

Coming soon.

Treat Visited as a 48-hour job

Same thread, EMI if they asked, RM intro, short drip — then negotiate or go dormant on purpose.

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