Agents | CoPulse Help

Agents

An agent is the conversational AI on your channels. Skills add tools. Workflows run when events fire. Autonomous agents keep working without a new inbound message. Forms collect structured data during a chat.

In the app: Agents

Guides

CoPulse Agents roster tab listing AI agents for the current project. — Agents → Roster is the list. Create, open Studio, or jump to workflows from here.

Create an agent

Persona, channels, knowledge, and greeting.

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Skills

Reusable capabilities you attach to an agent.

Read →

Forms in an agent

Trigger a Library form or WhatsApp Flow from the agent.

Read →

Workflows

Event automations and conversation scripts.

Read →

Autonomous agents

Proactive tasks that run without a new customer message.

Read →

Other Agents tabs

CoPulse Agents Router tab for sending inbound conversations to the right agent. — Router decides which agent gets a new inbound thread when more than one agent is live.

CoPulse Agents AI Nurturing tab with enrolled contacts, goals, and idle auto-enroll. — AI Nurturing is goal-driven follow-up per contact. Idle auto-enroll stays off until you turn it on.

CoPulse agent activity overview with volume, quality, and recent agent runs. — Agents → Activity is the operator view of how agents are performing on this project.

CoPulse agent activity AI responses tab listing recent automated replies. — The AI responses tab is where you spot-check what the agent actually sent.