Phone

Connect phone and voice

CoPulse provisions a new number through the telephony partner (Plivo). You cannot attach a number you already rent from another provider. After purchase, configure a voice profile and place a test inbound call.

In the app: Setup → Channels → Phone

Existing numbers are not supported

There is no “bring your own number” path. Porting or pasting an existing DID is not available. Buy a new number in the Phone wizard. If you need that line on WhatsApp, buy it here first, then follow WhatsApp new phone.

Buy a number

CoPulse phone channel setup for buying a new voice number through Plivo. — Phone only sells new numbers. There is no bring-your-own DID path.

CoPulse phone number pricing and country picker before purchasing a DID. — Number rental debits the organization wallet. Promo credits cannot buy a number.

Top up the organization wallet. Promo / welcome credits cannot purchase a number.
Open Setup → Channels → Phone and start the wizard.
Connect telephony credentials when prompted (CoPulse stores Plivo Auth ID / token).
Choose country and number, then Purchase number.
Wait until the number shows as ready on the channel.

Voice profile and test

CoPulse Voice studio for speech-to-text and text-to-speech profiles used on phone channels. — Create the STT/TTS profile in Voice studio, then link it on the Phone channel.

Open Setup → Voice (or the Phone channel voice settings) and pick STT/TTS.
Set the greeting in agent training — there is no hardcoded default hello.
Call the new number from a mobile. Confirm the agent answers and the thread appears in Inbox → Voice if you use call logging.

Settings and what they mean

The identifier is a CoPulse label (for example “Sales hotline”). It does not change the purchased DID.

Setting	What it means
Plivo Auth ID / Token	Filled by CoPulse when the number is provisioned. Readonly; stored encrypted. You do not create a separate Plivo login for the default path.
Voice profile	STT/TTS pair from Setup → Voice. Create the profile there, then link it on this channel. Language for the first turn follows the profile until live detection.
Greeting	Set on the agent (training greeting), not as a hidden default hello on the number.

How to test phone

Use Settings → Try this channel and a test contact when you can.

Inbound: Call this number (tel: link). You speak first. Confirm the greeting, barge-in, and that a voice session or inbox thread appears.
Outbound: pick a phone template and Send test. The callee hears that script as the opening speak. Promo wallet credits cannot buy the number, but a funded wallet is required for minutes.
If nobody answers: the number is not live yet, the voice profile is unset, or WhatsApp go-live on the same DID has not restored the greeting — reopen Phone after WhatsApp binds.

FAQ

Can I port my current company number into CoPulse?

Not today. Purchase a new number in Setup → Channels → Phone.