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Inbox

Tickets

Tickets track work that should survive the chat — a complaint, a callback, an ops follow-up. They hang off the conversation and the customer.

In the app: Inbox → Tickets

From a conversation

CoPulse inbox ticket list with status, assignee, and conversation link.
Inbox → Tickets tracks work that should survive the chat.
  1. Open the thread and the context panel.
  2. Under Tickets, create a ticket (subject, assignee).
  3. Or open Inbox → Tickets for the full list, statuses, and assignee filters.
  4. Resolve the ticket when the work is done. The chat can stay open independently.