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Growth

Opt-outs and blocked contacts

Opt-out is a channel-level unsubscribe (email, WhatsApp, SMS, RCS, voice). Blocked is a hard stop — the identifier must not be contacted until you remove the block.

In the app: Growth → Opt-outs

Opt-outs

CoPulse Growth opt-outs list showing unsubscribed identifiers by channel.
Opt-outs are channel-level unsubscribes. Do not delete rows to force a campaign.
  1. Open Growth → Opt-outs (Unsubscribed).
  2. Filter by channel if you are debugging a specific send.
  3. Rows show the identifier, source, and the campaign or drip that recorded the opt-out when known.
  4. Remove a row only when the person has opted back in through a compliant process — do not delete unsubscribes to “force” a campaign.

Blocked contacts

  1. Open Growth → Blocked.
  2. Filter by channel. Unblock only when you are sure the person should receive traffic again.
  3. Blocks apply across growth sends; they are stronger than a list membership.