Inbound email (IMAP)
Without IMAP, CoPulse can send mail but cannot read replies. Inbox and agents need inbound to continue an email thread.
In the app: Setup → Channels → Email
Connect IMAP
- On the email channel, enable inbound / IMAP.
- Enter the IMAP host, port, and the same mailbox customers reply to.
- Save and wait for the first sync.
- Reply to a test send from an external mailbox and confirm the thread in Inbox.
How to test IMAP
- Send from CoPulse (test email), then reply from a different mailbox.
- Wait for the next IMAP poll and open Inbox. If nothing arrives, check host/port, app password, and that Reply-to hits this mailbox.