Customers
Appointments
Appointments are calendar bookings (site visits, consults, callbacks) tied to contacts. Agents and workflows can collect a slot; the calendar is the operator view.
In the app: Customers → Appointments
Calendar and bookings
- Open Customers → Appointments to see scheduled items.
- Configure booking links under Settings → Scheduling if you share a public book URL.
- Set appointment reminder email under Setup → Customers → Appointments when you use email reminders.
- Forms and agents can create appointments — see forms and forms in agents.