Connect email

Outbound and inbound are separate. Most teams send with Amazon SES on a CoPulse-managed domain, then add IMAP so customer replies appear in Inbox.

In the app: Setup → Channels → Email

Pick a sending path

Recommended. Buy or import a domain, add DNS, and send from a verified identity.

Use your own outbound SMTP host when you cannot use SES.

Configure IMAP so agents and AI can read replies. Outbound-only email will send campaigns but will not thread replies in Inbox.

The mailbox label is a CoPulse name only. It does not change From address or IMAP/SMTP hosts.

Setting	What it means
Vendor	Mailbox (IMAP/SMTP) or Amazon SES. One path at a time. SES is simpler for volume; mailbox reuses Gmail/Outlook/Zoho.
From / Reply-to	From must be allowed by SES identity or SMTP. Reply-to is where humans want replies if different from From.
IMAP host / mailbox	How CoPulse reads inbound. Same mailbox customers reply to. Optional on SES until you need Inbox threading.
SMTP host	Mailbox vendor only. Host, port, username, password for outbound.
Signature	Appended on agent/human sends. Can include placeholders such as display name and website URL.

On the email channel, use Send test email to an inbox you control (for SES sandbox, that inbox must be a verified identity).
Open the message: From, Reply-to, and signature should match Settings.
Reply from that mailbox. With IMAP on, the reply must appear in Inbox on this project.
Add the test address under test contacts if you need repeatable routing.