CoPulse Help
Marketing site API Docs Dashboard Start free

Knowledge

Link a knowledge base to an agent

A base does nothing in live chat until an agent (or workflow knowledge step) references it.

In the app: Agents

Attach

CoPulse Agent Studio knowledge tab for attaching trained knowledge bases to an agent.
A knowledge base does nothing in live chat until this tab (or a workflow) references it.
  1. Open the agent in Agent Studio.
  2. Select one or more knowledge bases.
  3. Save, then send a test question whose answer exists only in those documents.
  4. In Inbox, open context if you need to see how the conversation was handled.