Go live on WhatsApp
Facebook saying “connected” is not the last step. Gupshup must finish, then CoPulse must pull WABA credentials onto the channel.
In the app: Setup → Channels → WhatsApp
Finish partner onboarding
- Confirm you clicked Continue / Finish in the Gupshup window after Facebook.
- In CoPulse, click Finish / go live if status is not already live.
- If this number is also a Phone channel, CoPulse restores the voice greeting after WhatsApp binds — wait for that to complete.
- Use Chat on WhatsApp to send a test to the new number.
- Open Inbox and confirm the thread. Use a test contact so trial traffic stays tagged to your organization.
How to test after go-live
Full settings (greeting, widget, templates) are on Connect WhatsApp.
- Chat on WhatsApp with “hi” from a personal number (Settings → Try this channel).
- Confirm Inbox, then send an approved template test if you need a business-initiated ping.
- If this DID is also Phone, place a test inbound call to confirm the greeting came back.
If go-live is stuck
- Status pending_messaging_api_key — paste the Gupshup messaging API key in channel settings if the automatic fetch failed.
- Number not receiving — confirm you used Phone call verification, not SMS.
- Voice greeting missing — reopen the Phone channel and save the greeting after WhatsApp is live.