CoPulse Help
Marketing site API Docs Dashboard Start free

Inbox

Chat and sending templates

Open a conversation from All, Needs attention, or AI handled. Type a reply, or insert an approved template when the channel requires one.

In the app: Inbox

Reply

CoPulse inbox WhatsApp thread with human agent request, composer, and conversation context.
Inbox is the shared thread. Reply, send a template, or take over when the customer asks for a human.
  1. Open Inbox and select a thread.
  2. Read the latest messages. WhatsApp marketing outside the 24-hour window needs a template, not free text.
  3. Type in the composer and send. Attachments use document storage when you have a storage connector.
  4. If send fails, read the error — wallet, template, or session-window issues are the usual causes.

Send a template

  1. In the composer, choose send template (WhatsApp HSM, email, or other channel templates from Library).
  2. Pick an approved template and fill variables.
  3. Send. The customer receives the templated message; the thread stays in Inbox.