Setup
Sandbox
Sandbox contacts are named testers (phone, email, Instagram, Messenger). Traffic from those identifiers routes to this organization so you can safely try agents and WhatsApp without mixing production customers.
In the app: Setup → Sandbox
Add testers
- Open Setup → Sandbox. Pick a project in the header if you are in All projects (mutations need one project).
- Add a tester: name plus phone and/or email and Meta identifiers as needed.
- Save. There is a maximum number of org sandbox contacts.
- Send WhatsApp, call, or email from those identifiers. Threads should appear in this organization’s inbox.
- Use the channel how-to actions on each row when a channel needs an extra callback or link step.