Inbox
Inbox
Inbox is the shared thread list for every connected channel. AI may reply first; humans take over from the same screen. Start with chat, then context, assignment, and tickets.
In the app: Inbox
Guides
Chat & templates
Reply on a thread and send approved templates.
Read →Context panel
Contact, deal, tickets, tags, cost, and channel timeline.
Read →Assign & transfer
Assign to a teammate or team, transfer ownership, hand off to an agent.
Read →Tickets
Open and resolve support tickets from a conversation.
Read →