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Agents

Autonomous agents

Autonomous agents (proactive / continuous tasks) reach out or follow up on a schedule or condition — win-backs, reminders, stalled deals — without waiting for the customer to message first.

In the app: Agents → Autonomous

Create and monitor

CoPulse Agents Autonomous tab for proactive tasks that run without a new inbound message.
Autonomous agents reach out on a schedule or condition. They still honor opt-outs and blocks.
  1. Open Agents → Autonomous.
  2. Create an autonomous agent: audience or trigger, channel, and what it should do (template, workflow kick, CRM update).
  3. Respect opt-outs and blocks the same way campaigns do.
  4. Start the task. Open the task detail to see enrollments and outcomes.
  5. Use Insights → Agents for quality and volume.