Organization
Support plan and tickets
Administration → Support combines the subscription plan picker and the ticket inbox. Pay as you go can change plan here. Pro and Enterprise can open new tickets; everyone with billing access can read tickets that are already open.
In the app: Settings → Support
Change plan
- Open Settings → Support.
- In the Plan section, choose Pay as you go, Pro, or Enterprise.
- Confirm the charge from the organization wallet when prompted.
Tickets
- Scroll to Tickets on the same page (or open an existing ticket from the list).
- Create a ticket when your plan includes support (Pro or Enterprise).
- Reply in the thread; scheduled calls appear when your plan and ticket allow them.